Privacy Policy

This website is operated by Creampot Furnishings. Your privacy is taken very seriously therefore we urge you to read this policy carefully because it contains important information about:
• who we are,
• how and why we collect, store, use and share personal information,
• your rights about your personal information, and
• how to contact us and supervisory authorities if you have a complaint.

Who we are
Creampot Furnishings (‘we’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for those laws.

The personal information we collect and use
a) Personal information you provide to us
We collect the following personal information that you provide to us:
Name
Address
Telephone Number
Email Address
Some examples of when we collect this information include:
When booking classes or purchasing items

b) Personal Information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
shall consent on their behalf to the processing of their data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their data abroad.

How we use your personal information
We collect information about our users for the following purposes:
To process and fulfil orders.

Who your information may be shared with
We may share your information with:
Law enforcement agencies in connection with any investigation to help prevent unlawful activity
We will not share your personal information with any other 3rd parties.

Marketing
We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.
We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt-in to receive such marketing from us you can opt-out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt-out, or if you are receiving messages you do not want you can contact us using the details provided below.

Whether personal information has to be provided by you, and if so why
The provision of the following information is required from you:
Name
Address
Telephone Number
This is to enable us to do the following:
For delivery purposes
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept
We will hold your personal information for the following periods:
6 years to satisfy tax purposes
These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your personal information:
contract

Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will also use technological and organizational measures to keep your information secure. These measures may include the following examples:
The account user access is password protected.
All payment methods are secure
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA
We will not transfer your personal information outside of the EEA at any time.

What rights do you have?
Under the General Data Protection Regulation, you have several important rights free of charge. In summary, those include rights to:
• fair processing of information and transparency over how we use your use personal information
• access to your personal information and certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulations https://www.gov.uk/data-protection

If you would like to exercise any of these rights please:
• email, call or write to us
• let us have enough information to identify you
• let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
• let us know the information to which your request relates
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including, for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to complain about a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to the privacy policy
This privacy policy was published on 26/08/2021.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

email
Contacting us
If you have any questions about this policy or the information we hold about you, please contact us by:
e-mail: Glynnes@creamppotfurnishings.co.uk
post
Creampot Furnishings
Barn 1, Andrews Farm House,
Creampot Lane,
Cropredy,
Banbury
OX17 1NT
or
telephone: 07779389486
Calls will be answered at the following times:
Monday to Friday
9 am to 6 pm
We may record calls for quality and training purposes.